Shipping policy

Shipping Policy

Last Updated: 22 August 2026

Thank you for choosing English Outfits. We aim to provide a smooth and reliable delivery experience for all our customers across the United Kingdom.

1. Shipping Coverage

  • We currently ship to addresses within the United Kingdom only.
  • All orders are dispatched from our UK facility.
  • We do not deliver to PO Boxes.

2. Delivery Time

All estimated delivery times consist of Order Handling Time plus Transit Time:

  • Order Handling / Processing Time: 1–3 business days (Monday to Friday).
  • Transit Time: 3–5 business days (Monday to Friday).
  • Total Estimated Delivery Time: 4–8 business days (Monday to Friday).

UK Delivery Times Breakdown:

Destination Handling Time Transit Time Total Delivery Time
United Kingdom 1–3 business days 3–5 business days 4–8 business days

Please note that delivery times may vary slightly during public holidays or peak sales periods.

3. Shipping Cost

  • FREE tracked delivery is provided on all UK orders.
  • There are no hidden fees or additional handling charges added at checkout.
  • All prices are displayed in British Pounds (GBP £) and include VAT at the applicable rate.

4. Delivery Partners

We work with trusted UK courier networks to ensure your order arrives safely:

  • Royal Mail
  • DPD
  • Evri

5. Payment Methods

All payments must be completed at checkout. We accept secure online payments via:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay

Cash on Delivery (COD) is not available.

All transactions are securely processed through encrypted, PCI-DSS compliant payment gateways. We do not store your full payment card details.

6. Order & Shipping Confirmation

  • You will receive an order confirmation email immediately after placing your order.
  • A shipping confirmation email containing your tracking details will be sent once your order has been dispatched.
  • You can track your parcel online using the tracking link provided in your confirmation email.

7. Failed Delivery or Address Errors

  • Please ensure your shipping address is accurate and complete at checkout.
  • If a parcel is returned to us due to an incomplete address or uncollected delivery attempts, re-delivery charges may apply.
  • We are not responsible for delivery delays caused by incorrect address information provided at checkout.

8. Damaged or Lost Items

If your order arrives damaged or does not arrive within the expected delivery window, please email us at info@englishoutfits.co.uk with your order number and photographs showing any damage. We will arrange an appropriate replacement or refund in accordance with your statutory rights.

9. Contact Us & Business Information

English Outfits is a trading name of Shoplectic LTD, a limited company registered in England & Wales.

  • Company Number: 13875163
  • Registered in: England & Wales
  • Registered Office: Office 2395, 182–184 High Street North, East Ham, London E6 2JA, England, United Kingdom
  • Email: info@englishoutfits.co.uk
  • Phone: +44 7446 192681