Privacy policy

Privacy Policy

Last Updated: 22 August 2026

English Outfits is a trading name of Shoplectic LTD, a limited company registered in England & Wales.

Company Number: 13875163
Registered Office:
Office 2395
182–184 High Street North
East Ham
London E6 2JA
England, United Kingdom

Email: info@englishoutfits.co.uk
Phone: +44 7446 192681

1. Introduction

This Privacy Policy explains how English Outfits ("we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, or contact us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK data protection laws.

This Privacy Policy explains what information we collect, why we use it, how we protect it, when we may share it, and the rights available to you.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal and Account Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login and account-related information

B. Order Information

  • Products purchased
  • Order number
  • Order history
  • Billing and delivery information
  • Delivery and tracking information
  • Information required to process returns, refunds, or exchanges

C. Payment Information

Payments are processed through third-party payment providers. We do not store your full credit or debit card number on our own systems.

Depending on the payment method used, payment providers may process payment information in accordance with their own privacy policies and terms.

D. Device and Website Information

When you visit our website, certain technical information may be collected, which can include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Website interaction information
  • Cookies and similar technologies

E. Communication Information

If you contact us by email, telephone, contact form, or another support channel, we may keep the information you provide so that we can respond to your enquiry and maintain appropriate customer service records.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To process and fulfil orders.
  • To create and manage customer accounts.
  • To process payments through our payment providers.
  • To arrange delivery and provide tracking information.
  • To process returns, refunds, and exchanges.
  • To communicate with you about your orders and account.
  • To respond to customer service enquiries.
  • To maintain and improve our website and services.
  • To protect our website and systems from fraud, abuse, and security threats.
  • To comply with legal, accounting, tax, and regulatory requirements.

4. Lawful Bases for Processing

We process personal information only where we have an appropriate lawful basis under applicable data protection law.

Contract:

We may process information when it is necessary to fulfil an order or provide services you have requested, including processing payments, arranging delivery, providing customer support, and managing your account.

Legal obligation:

We may process information where necessary to comply with legal, accounting, tax, regulatory, or other legal obligations.

Legitimate interests:

We may process information where necessary for our legitimate interests, such as maintaining website security, preventing fraud, managing our business, improving our services, and responding to customer enquiries, provided that those interests are not overridden by your rights and interests.

Consent:

Where consent is required by law, we will request consent before carrying out the relevant processing. You may withdraw consent where applicable.

5. Payment Processing

Payments are processed securely through third-party payment providers and payment networks.

Depending on the payment method available at checkout, these may include Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, or other payment providers made available through our checkout.

We do not store your full credit or debit card details on our own systems. Payment information is handled by the relevant payment provider according to its security procedures and privacy policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain security, support the shopping basket and checkout process, and understand how visitors use our website.

Some cookies may be strictly necessary for the website or services you have requested. Other non-essential cookies, such as certain analytics or advertising cookies, may require your consent before they are placed on your device.

Where consent is required, you can manage your cookie preferences through the cookie controls provided on our website.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

7. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

  • Payment processors and payment service providers.
  • Shipping and delivery carriers.
  • Website and e-commerce service providers.
  • Fraud prevention and security service providers.
  • Technology and hosting providers.
  • Professional advisers where necessary.
  • Government authorities or law enforcement where required by law.

We only share information where there is an appropriate legal basis and where the information is reasonably necessary for the relevant purpose.

We do not sell your personal information.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure website connections and encryption.
  • Restricted access to personal information.
  • Secure payment processing through payment providers.
  • Security measures designed to protect our website and systems.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We nevertheless take reasonable steps to protect the information we hold.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Managing customer accounts.
  • Processing returns and refunds.
  • Maintaining business and transaction records.
  • Meeting legal, accounting, and tax requirements.
  • Resolving disputes and enforcing our agreements.

When information is no longer required, we will delete it or securely dispose of it where appropriate, subject to any legal retention requirements.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information in certain circumstances.
  • The right to request restriction of processing in certain circumstances.
  • The right to object to certain processing.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise a privacy right, please contact us at: info@englishoutfits.co.uk

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

13. Delivery Area

We currently accept and fulfil orders for delivery to addresses within the United Kingdom only. If this changes in future, this policy and our Shipping Policy will be updated accordingly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Information

If you have questions about this Privacy Policy, how we use your personal information, or your privacy rights, please contact us.

Shoplectic LTD
Trading as English Outfits

Company Number: 13875163
Registered in: England & Wales

Email: info@englishoutfits.co.uk
Phone: +44 7446 192681

Registered Office:
Office 2395
182–184 High Street North
East Ham
London E6 2JA
England, United Kingdom